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Home > Return Policy

Return Policy

Brilliant Puzzles Returns

Return Policy
Return Instractions
Damaged, Defective or Incorrect Products

Return Policy

Merchandise may be returned for a full refund excluding shipping charges. Merchandise must be returned in its original packaging and in unused and sealed condition and packed sufficiently to avoid being damaged in shipping.
All claims must be made within 30 days of receipt of merchandise. Full refund (less the shipping cost) - will be applied to your credit card account or PayPay account, if product is returned within 45 days. After 45 days, your refund will be applied for a store credit only.

All returns, exchanges and/or claims must be requested by the person who placed the order and the refund is applied to the credit card used when the order was processed.
Please Note: No returns or refunds will be processed for gift certificates, gift wrap service, purchases of special orders, customized products, altered products, and other items noted as such are non-refundable.

Return Instractions

Please send an email to service@brilliantpuzzles.com or call 1-888-707-7080 for a Return Authorization number (RMA number) before returning merchandise.

Please include the Return Authorization number (RMA) in the following return shipping address:
Winshare Brilliant Puzzles
3162 Johnson Ferry Rd, Ste.260 #704
Marietta, GA 30062

Damaged, Defective or incorrect products

Did you receive a damaged, defective, or a wrong item? We take full responsibility and will make sure to fix that for you!

If you received a damaged, defective, or a wrong item, please contact our customer service team by phone at 1-888-707-7080 whitin 7 days of receipt of merchandise. Our customer service team will provide you with RMA number and instructions. We will exchange the item or you will be refunded the price of the item as well as any applicable taxes and shipping costs.

Please Note
1. Refunds will be issued in the original form of payment used to purchase the item.
2. In order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.

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